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Support News Letter April 18, 2011
In this newsletter
Training available
Claim review
Online Cloud Backups industry growth watch
Ansi 5010 and ICD-10 upgrades
Other claim types
Support options
Medicare News
Looking for program suggestions
Training available
Did you hire a new employee? Would you like to learn more advanced features in your software? Have questions? Make use of your support time to have a training session. Using web based conferencing tools we can train you and your employees even if you are at different locations. Need to know how to backup, or how to use Query functions , so much to learn beyond just claim billing. Interested? email support@dmefree.com
Claim review
Another good use of your support time is to have our team help you with a problem claim. Perhaps the claim keeps getting kicked out,, we can research the problem and help you towards a resolution. Email support@dmefree.com
Online Cloud Backups
We have been pushing the Online Cloud backups and for good reason. The true concept of set it and forget it can only be done with Online Backups. The Online industry growth is evident as Microsoft, Google, Amazon are on the 'backup' band wagon now. That is why we have chosen to use Amazon.com as our backup provider to host your backup files. The files are redundant at several server centers in the US. When we setup your backups we backup multiple versions to give you more options to restore when needed. Don't wait for a hardware failure to start backing up... let us help you today. contact support@dmefree.com
Ansi 5010 and ICD-10 upgrades
As Medicare prepares for Ansi 5010 and ICD-10 we want you to know that PCSolutions is making changes to our software and clearinghouse to accommodate these new formats. Similar to the switch from NSF to Ansi 4010 a few years ago, the whole insurance world is being 'forced' to a new format costing software vendors and insurance payers billions of dollars in development and time. Ultimately the costs will be passed onto you. Do these changes make your business and cash flow better? ,, only time will tell.
Other claim types
By now most of our clients are experts at submitting Medicare claims. Did you know that you could submit other claim types via our software as well. Examples
Commercial claims to Commercial Insurance companies such as Aetna, USHealthCare, (over 1200 companies), plus claims for Medicare Advantage plans, HMO's etc.
MSP Claims (Medicare Secondary Payer claims), when you need to bill medicare after another plan.
Flu shot claim submissions sent directly to your regional Medicare office
Medicaid plans and BCBS plans - we help you with the paperwork to get started billing quickly!
and
We can offer you Realtime Eligibility for many Commercial, Medicaid and BCBS plans as well as Medicare (CMS)
Ask us about getting your electronic remitances for Commercial, Medicaid and BCBS too. See your cash flow improve by weeks.
Support options reviewed
For fastest support we recommend the following
1. Email us at support@dmefree.com
2. Use our live chat button at dmefree.com or Simpleclaims.com
if unavailable please use the button to leave a message
we will receive it via email.
3. Also at DMEFree is our Contact us and Quick Contact forms
4. You can also use our online help system at dmefree.com under Support menu then Help Desk to create a support case. (you must be logged in)
5. We also support the MSN Live chat system, our IM address is support@dmefree.com
6. feel free to fax a support question to 203 413 5772
Bottom line, we are here to help and you can reach us a host of ways.
Medicare News
Looking for some recent Medicare Newsletter or changes,, check out our Medicare CMS News server at DMEFree.com You can search by key word or scroll by date, it's amazing the information you can discover. Past Learning network articles,
Cedi Service reminders, upcoming shows, new Denial Codes and so much more, give it a try. Updated daily.
Looking for suggestions
As we prepare for the release of our new versions we are always seeking ideas from our clients. Is there some routine or database that would make your job easier? Is there some function in your business you wish to automate or computerize? Drop us a note with your ideas. email to support@dmefree.com
Thank you
Mike Feldman
PCSolutions
www.dmefree.com
www.simpleclaims.com
support@dmefree.com
fax 203 413 5772 |
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